With over 20 years of experience rooted in premier customer service, my career began at Nordstrom, where I developed a strong foundation in elevated client experience and relationship-driven service. As a Licensed Funeral Director, I guided families through their most vulnerable moments with discretion, trust, and composure—delivering support when precision, empathy, and credibility matter most. Also, I have 8+ years as a Dental Treatment Coordinator, I have specialized in high-level patient conversion strategy, expertly navigating core decision-making barriers including time, trust, financial considerations, and fear to consistently drive case acceptance and scheduled care.